Refund policy
Our Promise We want you to love your fragrance. If something isn't right, we're here to help.
Return Window You have 14 days from the date of delivery to request a return.
Eligibility — items must be:
- Unused, unopened, and in their original condition
- Still sealed in the original packaging (cellophane/box intact)
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items For hygiene and safety reasons, we cannot accept returns on:
- Opened, unsealed, or used fragrances
- Testers, samples, and travel/discovery sets
- Items marked "Final Sale" or purchased with a clearance discount
- Gift cards
Damaged or Incorrect Orders If your item arrives damaged, defective, or you received the wrong product, contact us within 48 hours of delivery with a photo. We'll replace it or refund you in full — including shipping — at no cost to you.
How to Start a Return
- Email us at hkhammad1994@gmail.com with your order number and reason for return.
- We'll send you return instructions and an address.
- Ship the item back within 7 days of approval.
Refunds Once we receive and inspect your return, we'll notify you. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the item was damaged or incorrect.
Exchanges Want a different scent or size? Follow the return process for the original item and place a new order for the one you want.
Questions? Contact us at hkhammad1994@gmail.com — we're happy to help.